Privacy Policy

Privacy Policy for Arihant AI

Last Updated: June 21, 2025

Arihant AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.arihantai.com (the "Website"), use our cloud-based ERP solutions, or engage with our services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

This policy complies with the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable data privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where relevant.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

a. Personal Information

  • Contact Information: Name, email address, phone number, mailing address, or other details you provide when you fill out forms, request a demo, contact us, or sign up for newsletters.
  • Business Information: Company name, job title, or other professional details when you engage with our ERP solutions or sales team.
  • Payment Information: Billing details, such as credit card or bank account information, processed securely through third-party payment gateways (e.g., Paytm, PayPal) when you purchase our Services.
  • Account Information: Login credentials, preferences, and activity logs when you use our ERP platform.

b. Non-Personal Information

  • Website Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on the Website, and referring URLs, collected via cookies and similar technologies.
  • Aggregated Data: General analytics, such as the number of visitors or user trends, used to improve our Services.
  • Log Data: Audit logs tracking user actions within our ERP system (e.g., changes to accounting documents) to ensure accountability and security.

c. Information from Third Parties

  • Integrated Platforms: Data from platforms like Flipkart, Walmart, Etsy, or social media (e.g., LinkedIn, WhatsApp) when you integrate these with our ERP solutions, subject to their respective privacy policies.
  • Cookies and Tracking: We use cookies to enhance user experience, such as autofilling forms or analyzing Website performance. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services, including ERP solutions and Website functionality.
  • Process transactions and deliver requested services, such as demos or customer support.
  • Communicate with you, including responding to inquiries, sending transactional emails, or providing promotional updates (you may opt out of marketing communications).
  • Track user activity within our ERP system for security and audit purposes (e.g., monitoring changes to documents).
  • Personalize your experience, such as tailoring content or recommendations.
  • Analyze usage trends to enhance our Website and Services.
  • Comply with legal obligations, such as tax reporting or data protection laws.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following cases:

  • Service Providers: With trusted vendors (e.g., hosting providers, payment processors, analytics tools) who assist in delivering our Services, bound by confidentiality agreements.
  • Integrated Platforms: With third-party platforms (e.g., Paytm, Flipkart) when you enable integrations, governed by their privacy policies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
  • Legal Requirements: To comply with applicable laws, court orders, or government requests, or to protect our rights, property, or safety.
  • Aggregated Data: Non-identifiable, aggregated data may be shared with partners or used for research and marketing.

4. Your Rights and Choices

You have rights over your personal information, subject to applicable laws:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, unless we are required to retain it for legal or operational reasons.
  • Opt-Out: Unsubscribe from marketing communications by clicking "Unsubscribe" in emails or contacting us at sales@arihantai.com.
  • Cookies: Disable cookies via your browser settings, though this may affect Website functionality.
  • Data Portability: Request your data in a portable format (e.g., Excel) where feasible.

To exercise these rights, contact our Grievance Officer (details below). We will respond within 30 days, as required by the DPDP Act.

5. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, loss, or misuse. These include:

  • Encryption of sensitive data during transmission and storage.
  • Access controls and audit logs within our ERP system.
  • Regular security assessments of our Website and Services.

However, no system is completely secure. You are responsible for safeguarding your account credentials and notifying us of any unauthorized access.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Website form data is retained for up to 12 months unless you become a customer.
  • ERP user data is retained for the duration of your subscription and up to 7 years thereafter for tax and audit purposes.
  • You may request deletion of order-related data older than 12 months via your account settings.

7. International Data Transfers

Arihant AI operates globally, and your data may be processed in servers located outside India, such as in the United States or EU. We ensure compliance with applicable data protection laws, including GDPR for EU residents and DPDP Act for Indian residents, using safeguards like standard contractual clauses where required.

8. Third-Party Links

Our Website and ERP solutions may contain links to third-party sites (e.g., Paytm, LinkedIn). We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly. Contact us if you believe your child’s data has been collected.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Last Updated" date. We encourage you to review it periodically. Significant changes will be communicated via email or Website notifications.

11. Contact Us

For questions, complaints, or to exercise your rights, contact our Grievance Officer:

Name: Jay Shah

Email: sales@arihantai.com

Phone: +91 942 605 2754

Address: Arihant AI, [Insert Registered Office Address, Mumbai, India]

We will address grievances within 30 days, as required by the Information Technology Rules and DPDP Act.

12. Compliance with Laws

This Privacy Policy adheres to:

  • Information Technology Act, 2000 and its Rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
  • Digital Personal Data Protection Act, 2023 (DPDP Act), ensuring transparency and user rights.
  • GDPR for EU residents, including lawful basis for processing and data subject rights.
  • CCPA for California residents, including rights to know, delete, and opt out of data sales.

If you are located in a jurisdiction with additional privacy laws, we strive to comply with those requirements.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Arihant AI with your information.